Política de privacidad

Bella Decor manages this store and this website, including the data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Bella Decor relies on Shopify technology that enables us to offer the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with the terms set out in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any data that identifies you or can reasonably be linked to you or to another individual. Personal information does not include anonymized or de-identified data that can no longer identify you or be reasonably linked to you. Depending on how you interact with the Services, where you live, and what applicable law allows or requires, we may collect or process the following categories of personal information—including inferences drawn from such information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card details, financial account data, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us including information you provide when contacting us, for example, when submitting a customer service request.

  • Device information including details about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including data about how and when you use or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services including information collected from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.

  • From our service providers including when we engage them to enable certain technology or when they collect or process personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Provide, personalize, and improve the Services. We use your personal information to provide you with the Services, including fulfilling the contract entered into with you, processing your payments, managing your orders, remembering your preferences and interests, sending you account-related notifications, handling purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, allowing you to post reviews, and providing you with a personalized shopping experience such as recommending products related to your purchases. This may include using your personal information to customize and enhance the Services.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications by email, text message, or postal mail, and showing you online ads for products or services within the Services or on other websites, including based on items you previously purchased, added to your cart, or other activity within the Services.

  • Security and fraud prevention. We use your personal information to authenticate your account, provide a safe shopping and payment experience, detect, investigate, or respond to potential fraudulent, illegal, harmful, or malicious activity, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly advise you not to share your username, password, or other details with anyone.

  • Communications with you. We use your personal information to provide customer support, respond to your requests, deliver services effectively, and maintain our business relationship with you.

  • Legal purposes. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, and to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, as well as to enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, consistent with this Privacy Policy. Such circumstances may include:

  • With Shopify, service providers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order and shipping management).

  • With business and marketing partners to provide marketing services and display advertising. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different businesses and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for personalized advertising and marketing purposes based on your online activity across different businesses and websites.

  • When you direct us, request, or otherwise consent to the disclosure of certain information to third parties, for example, for product delivery or through the use of social media widgets or login integrations.

  • With our affiliates or, more broadly, within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce the applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. To deliver and improve the Services, information you submit to the Services will be transmitted and shared with Shopify and third parties, which may be located in countries other than your own.

Additionally, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other businesses, and the Shopify platform itself. To offer these advanced features, Shopify may use personal information collected about your interactions with our store, other businesses, and the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise rights regarding the use of such information.

For more details on how Shopify uses your personal information and the rights you may have, you can review the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you access links leading to sites not affiliated with or controlled by us, we encourage you to review their privacy and security policies as well as other applicable terms and conditions. We do not guarantee nor are we responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public spaces—including what you share on third-party social media platforms—may also be visible to other users of the Services and those third-party platforms, without restrictions on its use by us or by third parties. The inclusion of such links does not by itself imply any endorsement of the content on those platforms or of their owners or operators, unless explicitly stated within the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined by the applicable law in your jurisdiction. If you are a parent or legal guardian of a minor who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “selling” (as defined under applicable law) of personal information from individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or foolproof, and we cannot guarantee “absolute security.” In addition, any information you transmit to us may not be secure during transmission. We advise you not to use unsecured channels to send us sensitive or confidential information.

The period for which we retain your personal information depends on several factors, including the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law:

  • Right of access. You may have the right to request access to the personal information we hold about you.

  • Right of deletion. You may have the right to request that we delete the personal information we hold about you.

  • Right of correction. You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and with certain exceptions.

  • Communication preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you place.

If you reside in the United Kingdom or the European Economic Area (EEA), subject to applicable local law, you may also exercise the following rights in addition to those above:

  • Objecting to processing and restricting processing. You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

  • Withdrawal of consent. Where processing of your personal information is based on your consent, you have the right to withdraw that consent. Withdrawal will not affect the lawfulness of processing carried out before your withdrawal.

You may exercise any of these rights in the places indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and your rights—including regarding data processed by Shopify—you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting a request submitted by an agent, we will require proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within a reasonable timeframe, as required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent contract issued by the competent UK authority, as applicable, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the “Last Updated” date, and notify you of changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at [insert phone number], email us at sac@belladecorstore.com, . For the purposes of applicable data protection law, we are the data controller of your personal information.